4, Short Street
Tel: 01223 712501
Pal Jerkenstam, Volunteers coordinator
Tel: (01223) 712503 Email: email@example.com
Older Homeless Service
Emma Hooton, Supported Accommodation Manager
Tel: 01223 712502
Ruth Nicholls, Project Co-ordinator
Tel: 07948 013091
Complaints, comments and compliments
Cambridge Cyrenians is keen to know what you think about our services. We would like to hear from you whether you have a complaint, a compliment or just a helpful suggestion.
Anyone who comes into contact with our services and is dissatisfied with any of the services provided has the right to complain.
If you are unhappy with something we have done, or failed to do, or the way you have been treated please tell us.
Cambridge Cyrenians will investigate all complaints as thoroughly and as fairly as possible and will do its best to put matters right.
We would also like to know if you are pleased with the service we have been able to offer.
Who to contact
If you are a service user it is best if you speak to the member of staff who you come into contact with most. If you do not want to do this, then contact the Manager directly. For an external agency or member of the public, then contact the Manager. (Contact details below.)
When you contact us it will be useful to know:
. Your name and how we can contact you.
. The details of your complaint.
. What you want us to do to put things right.
There are some things we cannot change, such as things we must or cannot do by law.
At any stage you may be able to get advice and help from the Citizens Advice Bureau or your local Councillor or MP.
You can also ask a friend, relative, or anyone else you choose, to act on your behalf.
If you contact us in writing the Manager will aim to respond in writing within 5 working days. If the investigation cannot be completed within the timescale he/she will write to you and give you an indication of how long you can expect to wait before receiving a response.
If you are not satisfied with any written response you receive the letter will include details of how to appeal against the decision.
If you would like to compliment Cambridge Cyrenians on any part of the service you have received, please do so by contacting us
We will make sure this gets passed on to the staff member(s) involved.
How to contact us
By phone on: 01223 712501
By letter to: The Manager, Cambridge Cyrenians, 4, Short Street, Cambridge, CB1 1LB
By email to: firstname.lastname@example.org